Product videos

Updated

Videos sell. A short clip showing the product in use answers questions photos can’t. You can attach up to 5 video links per product — they appear in the product gallery right after the photos.

Steps

  1. Open the product and stay on the General tab, under Product Videos (just below Product Images).
  2. Paste a video link into the box — for example https://www.youtube.com/watch?v=... or a Facebook video link — and click Add.
  3. Repeat for each video. You can add up to 5.
  4. Reorder the list by dragging, or remove one with the ✕ button.
  5. Save the product.
  • YouTube — normal watch links, Shorts, and youtu.be short links.
  • Facebook — video posts and Reels. Note: some Facebook Reels may refuse to play inside other sites; if that happens, shoppers see a link that opens the video instead.
  • Vimeo — public video links.
  • Direct files — .mp4 / .webm links play with a native player.

The video plays right on your product page — shoppers never leave your store to watch it.

How it looks to shoppers

In the product photo gallery, videos come after all photos and show a play button on their thumbnail. Tapping a video thumbnail plays it inline; the arrows and full-screen view work across photos and videos alike.

Tips

  • Keep clips short (under a minute) and shoot vertically or horizontally consistently.
  • Upload to YouTube as “unlisted” if you don’t want the video in your channel’s public feed — unlisted videos still embed fine.
  • One good demo video usually beats several; you don’t need to fill all 5 slots.

What’s next

Once images look good, finish setting up the product in add a product.

Still need help?

Our team is here for you. Reach out and we’ll get you sorted.